Cancellations and Refunds

Cancellation and Refund Policy

  • Treatments are not transferable to other individuals.
  • A $50 booking fee applies to secure your appointment ($100 for injectables) which will be redeemable against your treatment.
  • We require at least 48 hours notice to be given for any appointment cancellation or rescheduling.
  • If you do not attend an appointment, cancel or reschedule within 48 hours of your appointment, your booking fee will be forfeited.
  • You may cancel or reschedule your appointment with at least 48 hours notice. Your booking fee will be credited to your account. We do not offer refund of booking fees.
  • In the case of pre-paid treatments, the full cost of treatment will be forfeited should you fail to attend, cancel or reschedule within 48 hours of appointment.
  • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.
  • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
  • In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.