Cancellation and Refund Policy

Cancellation and Refund Policy

Booking Fee

To secure your appointment, a non-refundable booking fee is required. This fee is $50 for standard treatments and $100 for injectable treatments, and it will be applied towards the total cost of your chosen service.

Please note that if you require time to review, consider, or delay the options presented during your appointment, this fee remains non-refundable.

Cancellation and Rescheduling

We require a minimum of 48 hours’ notice for any appointment cancellation or rescheduling.

If you need to cancel or reschedule, please contact us as soon as possible. We will do our best to accommodate your request.

  • Failure to attend your appointment, or to cancel or reschedule with less than 48 hours’ notice, will result in the forfeiture of your booking fee.
  • If you cancel or reschedule with at least 48 hours’ notice, your booking fee will be credited to your account for future use. Booking fees are non-refundable.
  • For pre-paid treatments, failure to attend your appointment or to cancel/reschedule with less than 48 hours’ notice will result in the forfeiture of the total cost of the treatment.

Treatment Reviews and Complementary Services

Treatment reviews are typically scheduled 14 days post-treatment.

This includes follow-up appointments for cosmetic treatments, which may incur an additional cost for fine-tuning.

Complimentary enzyme facials are offered 14 days after needling, RF, or peel treatments. If you are unable to attend your scheduled 14-day post-treatment appointment, these complimentary treatments will be forfeited. These complementary treatments cannot be rescheduled.

Refunds Refunds will only be provided where required under the Australian Consumer Law. If a service or product is deemed faulty, we will offer a replacement or a refund. Please be advised that we do not offer refunds for a change of mind.

Client Responsibility

Our procedures and products may not be suitable for everyone. While we exercise due care and skill in treating our clients, it is ultimately your responsibility to determine if a product or treatment is right for you.

To ensure we can provide you with the best possible service, please provide all requested information on our consent forms and inform us of any factors that may affect your treatment. We encourage you to discuss your treatment goals with your therapist or health professional and maintain realistic expectations regarding treatment results.

Agreement

By signing below, you acknowledge that you have read and agree to the terms of this Cancellation and Refund Policy.